Shipping policy
Do you ship internationally?
Yes. We ship worldwide from Melbourne, Australia.
Import duties and taxes
We cover all import duties and taxes on international orders. The price you pay at checkout is the price of the order. You will not receive a second bill on delivery.
If a carrier does invoice you for import charges, do not pay it. Send it to sales@dream-performance.com and we will handle it. That cost is ours, not yours.
We declare the full sale value on every shipment. We do not mark parcels as gifts or understate value.
Who carries your parcel
We use Australia Post and USPS, or DHL, UPS and carriers of that standard, chosen by destination and by what is in the box. Every order is tracked and you receive the tracking number as soon as the parcel is booked.
International delivery times
Most international deliveries arrive within 5 to 15 business days. Customs clearance is the variable, not the flight.
Baltic states, please allow extra time. Estonia, Latvia and Lithuania consistently hold parcels longer at clearance than the rest of Europe.
Made to order items are cut after you order, so production time is added on top. If you need something by a date, contact us before ordering.
Currency
Your order is converted at the exchange rate applied at checkout. Your bank may add its own conversion margin or foreign transaction fee, which is between you and your card issuer. Dream Performance is an Australian company, so AUD is our reference currency and any dispute over an amount is resolved against the AUD figure.
When will I receive my order? (Australia)
Orders placed before 12:00 PM are usually shipped the same day. After 12:00 PM, your parcel goes out on the next business day. Once collected, transit varies by state:
- New South Wales and South Australia: usually 1 to 2 business days
- Western Australia and Queensland: allow 4 to 5 business days
- Elsewhere in Australia: 1 to 5 business days
As soon as your parcel is booked for collection, you will receive a notification and tracking number by phone and email.
How much does shipping cost?
Shipping is calculated at checkout from the size and weight of your order and the destination. If shipping options do not appear for your address, or you would rather use your own freight account, email sales@dream-performance.com and we will sort it out.
Shipping restrictions
We cannot deliver to P.O. Boxes. Please provide a street address where someone can sign.
A small number of large items, such as body panels, are collection only from our Wantirna South location. These are marked clearly on the product page.
Missing or lost parcels
Please allow up to 10 business days from dispatch before treating a parcel as missing, then contact us and we will open an investigation with the carrier. Every order is insured for its sale value. If a parcel is genuinely lost, you receive a full refund or a replacement, your choice.
Questions
For freight costs, delivery timeframes or fitment questions before you order, contact us at sales@dream-performance.com. Full detail for overseas buyers is on our international shipping page.